Refund Policy

1. Seller Refunds (Unclaimed Deals)

If a Seller cancels an active campaign before all deals have been claimed, the remaining balance held in escrow for the unclaimed deals will be fully refunded to the Seller's account wallet or original payment method.

2. Failed Buyer Claims

If a Buyer claims a deal but fails to submit a valid Order ID within the required timeframe, the claim is automatically cancelled. The funds for that specific claim are immediately refunded to the Seller's campaign balance.

3. Incomplete Test Orders

If a claimed test order is never completed — for example, no valid Order ID is submitted, or the marketplace order is cancelled — the promotional fee and product cost for that claim are returned to the Seller's campaign balance. Refunds are never conditioned on whether a Buyer leaves a review, or on the content or rating of any review. Reviews on ReveuBuddy are always voluntary.

4. Dispute Resolution

If there is a dispute regarding a proof of purchase or a payout, users must open a Support Ticket. Our admin team will investigate the dispute by reviewing the submitted screenshots and platform data. Admin decisions on disputes are final.